Subject: Trainer Candidate - Bharat Ratan
From: Bharat Ratan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 20:02:08 -0400

| | Tech Support Test

Name | Bharat Ratan
E-mail | [email-masked]
Phone Number | (91) 9818910934
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 53

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Sr. Quality analyst | Na | 33000
Previous Employer 1 | IENERGIZER | Quality analyst | May 22 | 25000
Previous Employer 2 | Digicall tele services | SME | Sept 17 | 15500

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | I have 4+ years of working as quality analyst and have worked in different domains such as inbound, outbound,  email and chat. I have experience in sales audits as well.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a point when most of our advisors were new in the system. We had certain targets and to achieve that we wanted our new resources to perform equally like old ones. At that time i ran a project "mentor mentee" which helped alot.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service refers to providing the resolution and meet the expectations.
Best customer service is going beyond the expectations.

What according to you makes you a good candidate for this position? | I am well aware of all in and outs of this industry and know at what time what needs to be done as i have worked with a new process as well as with a process who is running smoothly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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