Subject: Trainer Candidate - Atul kumar Atul
From: Atul kumar Atul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 04:57:22 -0400

| | Tech Support Test

Name | Atul kumar Atul
E-mail | [email-masked]
Phone Number | (+91) 9999831913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi NCR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya Birla capital | Manager | 31/03/2023 | 32600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 5 years
Please briefly describe your work experience specifically in Quality? | Target oriented
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

If my team member do any type of work, than I take responsibility of our team member and provide good training for such work to our team (how to handle situation in difficult time, how to achieve targets).

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good service means problem of costumer solve within some specific time.
But in Great service problem of costumer solve at a time or immediately.

What according to you makes you a good candidate for this position? | Educational, Experience, Patient, communication skill, teamwork, willing to learn, moral integrity, leadership, emotional intelligence and awareness etc
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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