Subject: Trainer Candidate - Roshni Singh
From: Roshni Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 04:18:17 -0400

| | Tech Support Test

Name | Roshni Singh
E-mail | [email-masked]
Phone Number | (201017) 9958706752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Qa | | 28,000
Previous Employer 1 | Techm | Qa | 29 dec | 20,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30
Please briefly describe your work experience specifically in Quality? | Experience in inspection auditing and testing
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Once a agent was able to achieve the desire quality score so when the agent transfer to my current allignment first i check for his last 3 months trend than i implemented my quality trend on daily basis i made him listen his call or randomly i listen his live calls and giving the proper feedback first i appreciate for his voice modulation than i follow my 5 why strategy by following this trend and with the help agent will i made him improve his call quality so as per me this was challenging but still i have overcome from this situation
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Because i m goal oriented and punctual for my work
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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