Subject: Trainer Candidate - Ashwini prabhakaran
From: Ashwini prabhakaran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Mar 2023 03:32:26 -0400

| | Tech Support Test

Name | Ashwini prabhakaran
E-mail | [email-masked]
Phone Number | (+91) 8851383519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | greenfield , faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | global growth arrevio | senior QA | | 5.5lakh lpa
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in Quality? | auditing calls , sharing feedback, training.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Evaluate calls for the collections team.
SKILLS
Data Analysis
Microsoft Office ( Word , Excel , Power Point ) Research & Strategy
Strong Verbal & Written Communication
Call Audit/QA
ACHIEVEMENTS
Received best performer of the year "2019-20" award at Eli Research India Pvt. Ltd.
Promoted to Resident Expert exhibiting consistent performance throughout the year.
Certification in Business Intelligence using Power BI
Team Work
Decision Making
Faridabad
Monitored agents and completed statistical agent and departmental reporting.
Identify training needs and organize interventions to meet quality standards.
Provided accurate, consistent, and constructive performance feedback to agents and management team.
Collect and compile statistical quality data, document internal audits and other quality assurance activities.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

giving immediate solution is great customer service
time taking solutiong with satisfaction is good customer service

What according to you makes you a good candidate for this position?

Ensured quality of agent performance, company standards, and procedures

On a scale of 1 - 5 please rate your fluency in spoken English | 1

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