Subject: Trainer Candidate - Ekta Sharma
From: Ekta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 11:48:28 -0400

| | Tech Support Test

Name | Ekta Sharma
E-mail | [email-masked]
Phone Number | (+91) 8383004627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogito tech | Quality Analyst | | 33000
Previous Employer 1 | Max healthcare pvt ltd | Senior scientific officer | 31-08-2019 | 25000
Previous Employer 2 | Indian red cross society hospital | Lab technician | 31-12-2018 | 20000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in Quality?

Worked on Us healthcare Amazon-sage machine learning process, its medical
healthcare-based project in which doing annotation of medical terms and Quality check in the patient medical health summarizing report to improve errors.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team |
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer services the problem will get solves by the time, great customer services problems will get solves hand to hand or immediate
What according to you makes you a good candidate for this position? | In last company i am trained 15-20 candidates about our process
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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