Subject: Trainer Candidate - Rashmi Rathore
From: Rashmi Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 11:48:22 -0400

| | Tech Support Test

Name | Rashmi Rathore
E-mail | [email-masked]
Phone Number | (+91) 7905837887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary semantics LLP | Quality analyst | 3rd March 2023 | 32000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 5 days
Please briefly describe your work experience specifically in Quality? | My KRA'S were to perform regular audits. To do root cause analysis and make presentation on it's basis. To conduct defect awareness sessions and one on one feedback sessions with the agents. To prepare and present weekly quality report. To update user review documents.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In the month of February there was a situation of backlog and only 3 days were given to us to clear the backlog.I was assigned with the responsibility of training the resources that were borrowed from the operations team. With proper training and guidance we were able to clear the backlog before deadline.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me great customer service is when the customer's query is solved on a real time basis and good customer service is when the customer's query is solved eventually.
What according to you makes you a good candidate for this position? | As I have the experience in the same domain and proper knowledge. I can bring positive results with my skills. If given an opportunity I will prove that I am a great asset for your organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |