Subject: Fwd: Arabic Language Test - Abdul Kalam Azad Mk
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 27 Mar 2023 05:19:49 -0700 (MST)

Hi , please acknowledge. Thanks 

From: "Abdul Kalam Azad Mk" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, March 14, 2022 8:52:18 PM 
Subject: Arabic Language Test - Abdul Kalam Azad Mk 

	
	
			Foreign Language Screening Test 
		Name 	Abdul Kalam Azad Mk / (+91) 8848190990 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	From, (name and address ) 
Ref… Date… 
To, M\S…… 
………….. 
Gentlemen, 
With reference to your order dated ….. we greatly regret to inform you 
that the the order you purchased is not available for delivery , as a seller, I can only ship to the address that is provided to us . I checked the tracking number and it shows that the package has not been delivered to the address you provided. And it appears to be a wrong address. So we request you to provide a your valid address because you are unable to get the order from the address your order. , I’m happy to recreate your order. When reordering, Please let me know if I can help in any other way. 
Thanks 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi abdul 

Thank you for contacting us for the enclosed matter below. First, we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied with the delivered product and we assure you that your complaint will be handled strictly and seriously. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. 
As per your request, the unit will be replaced with new one and it will be delivered with in a week. 

We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. 

Yours sincerely,