Subject: Arabic Language Test - Siba Abbas
From: Siba Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Mar 2023 03:20:02 -0400

| | Foreign Language Screening Test

Name | Siba Abbas    /  (0091) 8448801577    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We have received your email regarding the status of your order. We apologise for the inconvenience that this caused you. Our company's first priority is to ensure our customers are satisfied.
We have checked the status, I request you to provide us with your address information so that we can update it.

Thank you for updating us.

Regards,
Siba Abbas
Support Team.

عزيزي العميل،
لقد تلقينا بريدك الإلكتروني بخصوص حالة طلبك.  نأسف للإزعاج الذي سببه لك ذلك الأولوية الأولى لشركتنا هي ضمان رضا عملائنا.
لقد تحققنا من الحالة ، أطلب منك تزويدنا بمعلومات عنوانك حتى نتمكن من تحديثها.

شكرا لتواصلك معنا

صبا عباس
فريق الدعم.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good evening dear customer,
We have received your complaint regarding the inconvenience and dissatisfaction you have experienced with our product.

We have submitted your request to the concerned department, knowing that our team will contact you as soon as possible to help solve the problem.

We ask you to be patient and allow us to work on the situation.

We appreciate your patience.

Regards,
Siba Abbas,
Support Team.

مساء الخير عزيزي العميل
لقد تلقينا شكواك بخصوص الإزعاج وعدم الرضا الذي واجهته مع منتجنا.

قدمنا ​​طلبك للقسم المختص ، علما أن فريقنا سيتصل بك في أقرب وقت ممكن للمساعدة في حل المشكلة.

نطلب منك السماح لنا بالعمل على الموقف.

نحن نقدر صبرك.

صبا عباس
فريق الدعم.

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