Subject: Trainer Candidate - Poorva Sharma
From: Poorva Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Mar 2023 04:58:57 -0400

| | Tech Support Test

Name | Poorva Sharma
E-mail | [email-masked]
Phone Number | (+91) 9166112555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Quality Analyst | | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in Quality? | If learning is your forte, Quality Role is the best. Learnt the basics of 7 QC tools till now and going forward will be ready for more learning.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | The most difficult situation in the improving the Quality of the process is to sustain the level of Quality which is achieved and there is always a scope to improve something in the process and we have to work tirelessly to improve the Quality standards in the process
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The great customer experience is what in which the customer is specifically asking to get the support for the particular associate. This means that the customer got the great customer experience.
What according to you makes you a good candidate for this position? | Willing to learn from anyone, fast learner and able to sustain calm in tense situations as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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