Subject: Trainer Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Mar 2023 01:45:45 -0400

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (91) 7357656144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Classplus | Customer Delight Manager | 17 July 2022 | 40500
Previous Employer 1 | Tech Mahindra | Subject matter expert | 02 October 2020 | 31000
Previous Employer 2 | Wipro LTD | Senior Executive | 11 March 2018 | 14000

If Selected, how much time do you need to join? | Immediate Joiner
Please briefly describe your work experience specifically in Quality? | I have worked in Wipro and Tech Mahindra as a senior executive and quality analyst where auditing the chats and calls and providing feedback on AOI and sharing the updates from client to teams were my major roles. Making sure that new hires get proper product knowledge and internal team stays up to date was my work to confirm.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Providing resolution to the customer straight to their concern can be a good customer service however, going extra mile for them and educating them about the product and issue so that they can resolve it from their end too, is always a great customer service.
What according to you makes you a good candidate for this position? | I have understanding of customer facing environment and a clear goal to prepare the internal teams to provide a world class service to every customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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