Subject: Trainer Candidate - Radheyshyam Dubey
From: Radheyshyam Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 06:30:42 -0400

| | Tech Support Test

Name | Radheyshyam Dubey
E-mail | [email-masked]
Phone Number | (+91) 8178513041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NewLand Chase | | |
Previous Employer 1 | Allianz partner | | |
Previous Employer 2 | Radiates e services | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | We have audit calls of advisors and share them valueable feedback.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Handling entire team for quality and training
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service is based on satisfaction of customer is satisfied definitely he will connect with our products.
What according to you makes you a good candidate for this position? | I am quick learner i have capability to catch lessons quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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