Subject: Trainer Candidate - Neha Rajput
From: Neha Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Mar 2023 04:35:40 -0400

| | Tech Support Test

Name | Neha Rajput
E-mail | [email-masked]
Phone Number | (91) 9310216963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kmu international pvt ltd | Sales and customer support | 15 March 2023 | 50k
Previous Employer 1 | Telemind infotech | Lead gen executive | 25 December 2020 | 35k
Previous Employer 2 | hotel royal plaza | Banquet sales | March 2020 | 28k

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | implementing and executing inspection, testing, and evaluation methods to ensure that products adhere closely to company standards.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | There was a time when I got conned by fraud people and stepped into the wrong industry and did not achieve anything.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you order something and you get it as per the expectations. Great customer service is when it goes beyond expectations.
What according to you makes you a good candidate for this position? | Experienced, educated, problem solving skills, know how to deal with people, matured, hard working.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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