Subject: Trainer Candidate - Ashwini prabhakaran
From: Ashwini prabhakaran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Mar 2023 07:43:47 -0400

| | Tech Support Test

Name | Ashwini prabhakaran
E-mail | [email-masked]
Phone Number | (+91) 8851383519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | greenfields colony, faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global growth arrevio | senior Quality Analyst | may 30 | 42000
Previous Employer 1 | encore capital group | account manager | han 2019 | 36000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1month
Please briefly describe your work experience specifically in Quality? | i used to audit calls of US agents, identify training needs, sharing performabce feedback,reporting to US clients,ensuring quality has been provided through performance.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | great customer service is getting their problem solved immediately werein good customer service givens solution with time taking
What according to you makes you a good candidate for this position? | on time reporting, punctual, keen to learn new skills, given tasks are completed on time ,,,
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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