Subject: Fw: Trainer Candidate - Manisha Tyagi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 22 Mar 2023 10:55:04 +0000

doubt but do quick interview
________________________________
From: Manisha Tyagi <[email-masked]>
Sent: Wednesday, March 22, 2023 4:15 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Manisha Tyagi

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        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Manisha Tyagi
E-mail  [email-masked]
Phone Number    (91) 9999408484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Vikaspuri
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fis Global Business solutions   Sr quality executive    Currently working       38000
Previous Employer 1
Previous Employer 2
If Selected, how much time do you need to join? 60-75 days
Please briefly describe your work experience specifically in Quality?   Handing a team of 3 quality analyst & maintaining quality audits for 2 processes as per compliance. Conducting calibration activity, weekly & monthly reporty, analyzing PowerBi reports & data.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    The point on which you feel management is also right in it’s place & employees are also right in their way. It’s hard to choose which side to support
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is what we are trained to do as per the guidelines but on the other hand if we put in some extraordinary actions to make customer satisfied & happy by understanding their situation and giving the best resolution possible.
What according to you makes you a good candidate for this position?     I have been working with quality department for past 4 years, so have gained good analytical experience on how to handle any escalation or any stakeholders requirements. Also i have been doing various other activities such as traning new hires, mock tickets & sops.
On a scale of 1 - 5 please rate your fluency in spoken English  5