Subject: Trainer Candidate - Rahul kumar
From: Rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Mar 2023 06:25:43 -0400

| | Tech Support Test

Name | Rahul kumar
E-mail | [email-masked]
Phone Number | (91) 8340673733
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiamart | quality manager | working | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15

Please briefly describe your work experience specifically in Quality?

Developing and implementing quality control procedures and policies to ensure compliance with regulatory requirements and customer expectations.
Conducting regular audits and assessments of quality standards to identify areas for improvement and develop corrective action plans.
Analyzing data and identifying trends to develop strategies for improving quality and reducing defects.
Ensuring that quality-related documentation is up-to-date and easily accessible to all relevant stakeholders.
Coordinating with other departments to ensure that quality standards are integrated into all aspects of the organization's operations.
Monitoring and reporting on quality-related metrics and KPIs to identify areas of success and improvement.
Providing guidance and support to other departments to ensure that they meet quality-related objectives.
Managing and mentoring a team of quality assurance professionals, including recruiting, training, and performance management.
Continuously seeking opportunities to improve the organization's quality management system and processes.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when a business or organization provides customers with adequate assistance and support to meet their needs and expectations. This might include things like responding promptly to inquiries, being polite and courteous, and resolving issues in a timely and satisfactory manner.

Great customer service, on the other hand, goes beyond just meeting customer needs and expectations. It involves creating a positive and memorable experience for the customer, going above and beyond to exceed their expectations and making them feel valued and appreciated. This might involve things like anticipating customer needs, offering personalized solutions, and showing genuine empathy and concern for their well-being.

What according to you makes you a good candidate for this position?

A strategic planner with proficiency in Streamlining business processs, defining continuous improvement, accelerating employees' strengths and building powerful teams that can conquer any type of Obstacles.
Experienced in reducing the process complexities & independencies.
Maintaining and ensuring stringent adherence to quality standards, identifying gaps and taking corrective actions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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