Subject: English Language Test - Aditya Singh
From: Aditya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 10:14:05 -0400

| | Foreign Language Screening Test

Name | Aditya Singh    /  (201309) 9918826076    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings from Babyshop!

I apologize for the inconvenience that you had caused.

I want to inform you that, according to our field executive, the address that is registered for delivery is wrong. This is your registered address (XXXX). If this address is incorrect, kindly reply to this email with the correct address, and we are also highlighted this concern to the logistics team.  Contact details of delivery boy  (XXX - XXX). You can also guide the delivery boy.

Stay Safe & Healthy
Aditya

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Greetings from Baby shop!

I understand your disappointment that the item you received TV Cabinet with multiple scratches and I want to extend my sincere apology for the negative experience that you had.

Before we ship any product, it undergoes several stages of quality checks.

Please do not worry I have raised this concern to our relevant team they investigate this concern and provide a resolution as soon as possible.

Stay Safe & Healthy
Aditya

| |