Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 21 Mar 2023 13:13:02 +0000

schedule for day after tomorrow 6:30pm please
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Tuesday, March 21, 2023 6:06 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fw: QA-Test

Hi , please acknowledge
________________________________
From: Aditya Singh <[email-masked]>
Sent: Monday, March 20, 2023 9:35 PM
To: Aishwarya Jaiswal <[email-masked]>
Subject: Re: QA-Test

Hi Aishwarya

Case 1

In this case the refund was not provided for a long period of time which is around 7 months which ideally as per the company policy is 7-14 working days. This should be escalated within the internal teams as why it was delay for so long and appropriate actions must be taken so as to avoid future discrepancy.

Or

The refunded amount was sent to any secondary bank account, if the user is having multiple accounts. In this case if we have sent the payment then we can provide the screenshot and the customer can also check his account summary, if there is any secondary account.

Case 2

As per the company policy no refund is to be made on the promotional coupon. Hence the refunded amount calculated is excluding the coupon discount.

On Mon, 20 Mar 2023 at 4:38 PM, Aishwarya Jaiswal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Aditya,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thanks
Regards,
Aishwarya
LiveSalesman