Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 21 Mar 2023 11:14:04 +0000

reject
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Tuesday, March 21, 2023 4:40 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fw: QA-Test

Hi , please acknowledge
________________________________
From: Pramit Parida <[email-masked]>
Sent: Tuesday, March 21, 2023 4:24 PM
To: Aishwarya Jaiswal <[email-masked]>
Subject: Re: QA-Test

Dear Aishwariya,

I hope this email finds you in good health and high spirits. I am writing to express my keen interest in the Quality Analyst role and thank you for your consideration for the next round of the process.

My observation is drawn from the details and screenshots provided. In the first instance, the advisor responded to the email immediately. He provided the correct information to the customer, but a sympathy or empathy statement was missing in the mail because the customer was concerned about the timing of the refund.

In the second instance, the advisor promptly responded to the email. The salutation and format are both correct. There is empathy and a detailed explanation of the promotional code concern. The customer's complaint was addressed because the item received was not the one requested.

Thank you for considering my application. I am looking forward to hearing back from you soon.

Best regards,
Pramit Kumar Parida