Subject: Fw: QA-Test
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 21 Mar 2023 10:08:36 +0000

reject
________________________________
From: Minhaj Wani <[email-masked]>
Sent: Tuesday, March 21, 2023 3:01 PM
To: Aishwarya Jaiswal <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Subject: Re: QA-Test

Hi Aishwarya,

Please find below my observations.

Case 1:

• Instead of Hi, hello is considered to be more formal
• We should always refer the order number in email
• Empathy is missing since the event is the from Nov 2021 and its July 2022 yet the problem is not solved
• No need to bracket for date and amount
• Incorrect resolution because as per him refund will be issued within 7-10 working days from 29 Nov 2021 and he has replied email on July 2022
• Comma missing – reach out to us, if you need any further assistance
• Instead of your friends we should write our name because it will get more personalized
• Apology is missing
• We could have stated the reason for 8 month delay in refund

Case 2:

• Instead of Hi, hello is considered to be more formal
• No need to bracket for date and amount
• We should always refer the order number in email
• Third para is grammatically incorrect – Third form of verb and helping verb is not used correctly
• Hence 5.45SAR is not returned – incorrect English
• Agent is not following currency rule properly it should always be “SAR 124.00”
• Instead of your friends we should write our name because it will get more personalized
• Email could have been more personalized

Regards,
Minhaj Wani

On Tue, 21 Mar, 2023, 1:47 pm Aishwarya Jaiswal, <[email-masked]<mailto:[email-masked]>> wrote:
Dear Minhaj,

It was a pleasure speaking with you.

As discussed, sending you the cases for audits.

Please go through the 2 attached PDFs. They are screenshots of 2 different customer tickets.

Please let us know in your opinion without detailed knowledge of the account what went wrong in them, and what could have been done better. Kindly revert to us with your observations.

Kindly pay attention to detail.

Thanks
Regards,
Aishwarya
LiveSalesman