Subject: Re: Trainer Candidate - shikhar tyagi
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 21 Mar 2023 08:01:53 +0000

?
________________________________
From: Deeksha Dadu <[email-masked]>
Sent: Monday, March 20, 2023 1:20 PM
To: Aishwarya Jaiswal <[email-masked]>
Subject: Fw: Trainer Candidate - shikhar tyagi

interview
________________________________
From: shikhar tyagi <[email-masked]>
Sent: Monday, March 20, 2023 11:10 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - shikhar tyagi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    shikhar tyagi
E-mail  [email-masked]
Phone Number    (+91) 7906307495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      sector 168
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        amazon  quality specialist              33000
Previous Employer 1
Previous Employer 2
If Selected, how much time do you need to join? 7 days only
Please briefly describe your work experience specifically in Quality?   working in Amazon (Last Mile Analytics and Quality). Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    i have managed a team of 18 auditors under me while working on different projects across 12 countries and 3 regions maintaining the quality and productivity of program and my team of 98%
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   a good customer service only listens and try to solve the problem but a great customer service solves the problem
What according to you makes you a good candidate for this position?     Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems
On a scale of 1 - 5 please rate your fluency in spoken English  5