Subject: Trainer Candidate - Punam Gavali
From: Punam Gavali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 02:46:58 -0400

| | Tech Support Test

Name | Punam Gavali
E-mail | [email-masked]
Phone Number | (91) 8237358519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infovision | Software test Engineer | 30 dec | 40
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in Quality? | An having 3 experience in automation and manual testing
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | A time when you dealt with a lot of customer complaints and how you rectified the issue. A time when you had to work long hours to meet a deadline. A time when you had to deal with a difficult colleague when working on a project.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | It's not just my background in leading successful projects for Fortune 500 companies, but also my passion for the industry that drives me to succeed.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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