Subject: Trainer Candidate - Rashmi Rathore
From: Rashmi Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Mar 2023 01:45:55 -0400

| | Tech Support Test

Name | Rashmi Rathore
E-mail | [email-masked]
Phone Number | (+91) 7905837887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary semantics LLP | Quality Analyst | 3rd March 2023 | 32000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 5 days
Please briefly describe your work experience specifically in Quality? | If I talk about my KRAs as a Quality Analyst, we used to do assigned audits. Do RCA on all the error flag and to conduct process knowledge test on the basis of the RCA results. Prepare and present Defect Awareness sessions and one on one feedback sessions. To review and update user review documents.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | In the month of February we were facing a backlog situation where we needed to clear out backlog in 3 days. The count was so high that we needed to borrow resources from operations team. I was assigned with the duty to train them on how to do audits and with each other's help and support we were able to clear our backlog before the deadline.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In great customer service customer's issue is solved on the real time basis while in good customer service customer's issue is resolved eventually not immediately.
What according to you makes you a good candidate for this position? | I think I have the right skills and knowledge and with my experience I can bring positive outcomes in the team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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