Subject: Trainer Candidate - Ashu Jarwal
From: Ashu Jarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 11:55:09 -0400

| | Tech Support Test

Name | Ashu Jarwal
E-mail | [email-masked]
Phone Number | (110074) 73474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Rohtak

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vaco Binary Semantics LL | Data Analyst | currently working | 30K
Previous Employer 1 | Globallogic | Data Analyst | march 2021 | 21K
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in Quality? | Data Analyst with 3.5+ years of Experience in developing, implementing, documenting & maintaining the Data Analysis Reports and Data Modelling of the retail industry. Confident in querying in Advance SQL & DAX languages.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Dealing with a disciplinary issue.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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