Subject: Trainer Candidate - Rakesh Kumar Chella
From: Rakesh Kumar Chella <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 05:17:24 -0400

| | Tech Support Test

Name | Rakesh Kumar Chella
E-mail | [email-masked]
Phone Number | (+91) 7981225104
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Trainer | 11-04-2022 | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 Week
Please briefly describe your work experience specifically in Quality? | Worked as a quality analyst for 8 months after that moved as a trainer.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means meeting the expectations, but excellent customer service means exceeding the expectations.
What according to you makes you a good candidate for this position? | I have experience in the different fields and i know how to handle with the cutomers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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