Subject: Re: Trainer Candidate - shikhar tyagi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 20 Mar 2023 01:33:16 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 20, 2023 1:20:30 PM 
Subject: Fw: Trainer Candidate - shikhar tyagi 

interview 

From: shikhar tyagi <[email-masked]> 
Sent: Monday, March 20, 2023 11:10 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - shikhar tyagi 

	

	
			Tech Support Test 
		
	Name 	shikhar tyagi 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 7906307495 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	sector 168 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	amazon 	quality specialist 		33000 
Previous Employer 1 				
Previous Employer 2 				
	If Selected, how much time do you need to join? 	7 days only 
	Please briefly describe your work experience specifically in Quality? 	working in Amazon (Last Mile Analytics and Quality). Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	Yes 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	i have managed a team of 18 auditors under me while working on different projects across 12 countries and 3 regions maintaining the quality and productivity of program and my team of 98% 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	a good customer service only listens and try to solve the problem but a great customer service solves the problem 
	What according to you makes you a good candidate for this position? 	Working in different type of projects to improve program effectiveness, customer/stackeholders satisfaction. Experienced in data analytics, process/program improvements, supply chain/logistics and bringing soultions to complex problems 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5