Subject: Trainer Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Mar 2023 05:07:57 +0000

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 6261057850
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Balaghat Madhya Pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byju's | Pre sales associate | 25 mar | 36000
Previous Employer 1 | Orlando academy | Exam controller | 1 year ago | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Yes

Please briefly describe your work experience specifically in Quality?

Good communication skills and experience
Easily convence to CX

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Selling, especially in large quantities, often involves signing lengthy contracts with businesses or senior employees, such as C-level executives. Everything from quantity and volume to pricing and contract length within these agreements is up for discussion.

Your client will be prepared to discuss the terms and will be looking to get the best deal possible for their business. You’ll need great negotiation skills to navigate their demands and give in-depth explanations if you cannot

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good coustomer service are a coustomer stification. Great coustomer are easily convence
What according to you makes you a good candidate for this position? | Manager
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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