Subject: Fwd: English Language Test - Ali Khalifa
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 18 Mar 2023 00:24:21 -0700 (MST)

Hi , he is Ibrahim Raya's reference 

From: "Ali Khalifa" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, March 18, 2023 12:26:00 PM 
Subject: English Language Test - Ali Khalifa 

	
	
			Foreign Language Screening Test 
		Name 	Ali Khalifa / (+91) 8800857475 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi dear customer, 

Thank you for contacting us in babyshop. 

We are very sorry for the inconvenience cause that you had to deal with. 

We would request you to please provide us with your address and mobile number so we can help you. 

For any further assistance don't hesitate to contact us. 

Thank you for your understanding 

We are waiting for your replay babyshop support team. 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi dear customer, 

Thank you for contacting us in Homebox. 

We are sorry for the inconvenience cause that you had to deal with. 

We would request you to please provide us with the photos of the damaged item so we can help you. 

For any further assistance don't hesitate to contact us. 

Thank you for your understanding. 

We are waiting for your reply. 

Homebox support team.