Subject: Re: English Language Test - PIYUSH GHORSE
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Mar 2023 01:13:31 -0700 (MST)

location-Nagpur, fresher,can not relocate, looking for WFH, sound average 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 13, 2023 2:20:55 PM 
Subject: Fw: English Language Test - PIYUSH GHORSE 

interview 

From: PIYUSH GHORSE <[email-masked]> 
Sent: Saturday, March 11, 2023 12:16 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - PIYUSH GHORSE 

	
	
			Foreign Language Screening Test 
		
	Name 	PIYUSH GHORSE / (+91) 7470825302 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello Sir/Mam we apologies for the inconvenience caused to you. We're trying to resolve your complaint. We already shipped your parcel the same day on which it's ordered & the courier company also tried to deliver the parcel to your address but I think there's some mistake in the address as a result the delivery company is unable to locate your address. So please provide the proper address of your premises & your parcel will be delivered to you as soon as possible. Sorry for the delay & inconvenience. 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Sir/Mam we came to know about your complaint. We want to inform you that its a company policy that you returned/replace your product prior to the 7 days after buying. So, if your product still comes under the replacement period then you can get your replacement otherwise it's not possible, inconvenience is deeply regretted.