Subject: Re: English Language Test - NIDA KHAN
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Mar 2023 00:03:33 -0700 (MST)

location- Locknow ,cannot relocate, 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 13, 2023 2:23:12 PM 
Subject: Fw: English Language Test - NIDA KHAN 

doubt but interview 

From: NIDA KHAN <[email-masked]> 
Sent: Friday, March 10, 2023 9:19 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - NIDA KHAN 

	
	
			Foreign Language Screening Test 
		
	Name 	NIDA KHAN / (226010) 06388431677 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Dear [First name], 

anks for reaching out to us at xyz 

I’m so sorry your order hasn’t arrived. I know how frustrating this must be. 

I’ve tracked the package via [carrier], and it’s currently listed as “[status--wrong address ].” If you’d like to check on its progress, here’s the link you can use: [link] 

for updating your address . 

Please contact me directly if your order hasn’t arrived within [time frame]. In the meantime, I will do everything I can to locate your package. 

Once again, [First name], I sincerely apologize for the inconvenience. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	
“Dear [First name], 

Hello! Thanks for reaching out to us at [Business Name]. 

I’m so sorry for the inconvenience. I know a mistake like this can be very upsetting . 

kindly share the images of the product and we"ll back to you , rest assured 
I’ll follow up with you tomorrow to make sure you get help as soon asap . If you have any questions in the meantime, feel free to contact me directly. 

we'll directly connect to the seller about this and hopefully it will get resolved within return policy . 
Once again, [First name], I sincerely apologize for the inconvenience. 

Sincerely, 

[Agent first name]