Subject: English Language Test - Goutanlian Guite
From: Goutanlian Guite <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Mar 2023 02:57:25 -0400

| | Foreign Language Screening Test

Name | Goutanlian Guite    /  (+91) 8882786175    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam.
Thank you so much for reaching onlinebag. com customer care.

Your ordered no. xxxxoooo Hand bag was shipped by us and handed over to courier company the same day when the order was placed and unfortunately when the delivery person tried to deliver the order to your given address, the address you've given was a wrong address.

Can you please share me your current address so that our delivery person can deliver your order today itself.

Thanks for shopping with Us.
Goutanlian Guite.
Onlinebag.com Customer Care.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul.

Thank you so much for reaching Homebox Customer care.

I wanted to apologize for the experienced you had with our team. This is not typical of us and can assure you it wouldn't happen again.
Can you please send me your receipt so that i can check the product you've purchased with us?
I wanted you to know that I've used your experience within our customer satisfaction process to be sure we don't make this mistake again.

If there is any way to earn your business in the future please let me know.

Goutanlian Guite.
Thank You.
Homebox Customer Care.

| |