Subject: Trainer Candidate - Abhinav Satija
From: Abhinav Satija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 12:13:25 -0400

| | Tech Support Test

Name | Abhinav Satija
E-mail | [email-masked]
Phone Number | (+91) 9873470998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delhivery | Senior escalation specialist | October 22 | 52000
Previous Employer 1 | Accenture | Senior customer support | 2021 |
Previous Employer 2 | R1RCM | Senior analyst | 2019 |

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in Quality? | Having an experience of 7 years into the same field has enhanced my skills in terms of judging the quality of work done by fellow colleagues to maintain the SLA and timelines.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

Talking about bringing improvement and changes to not just my team but to the company as well, me and my team designed a way to minimise the blunders done by our pick guys, pipeline executives and the delivery agents. My last organization was a courier service and we created a process to enhance the way our company operated.
The task was a bit difficult as it has to be implemented PAN India. But it worked flawlessly.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Taking care of the customer demands is the most important thing one should keep in mind. Understand the customer needs and wants is also important and one should know the difference between the two and work accordingly.
What according to you makes you a good candidate for this position? | Patience, good listening skills, a person should be able to communicate with the customer or client and explain him/her in the best possible way regarding the query raised.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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