Subject: English Language Test - Bilal Lone
From: Bilal Lone <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 11:58:37 -0400

| | Foreign Language Screening Test

Name | Bilal Lone    /  (+91) 7006756065    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer we received your order for hand bang from our online store and we placed your order at same day through courier but your address for placement was wrong due to which it reached on wrong address, so we request you to email your correct address so we send you the other product and we are sorry for delaying the order.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear customer
We are sorry for bothering you for installation the product which was not good, as we knew from you about our product, we request you to be satisfied, we will replace the product with good one as soon as possible.
Thanks

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