Subject: English Language Test - Mohini Agarwal
From: Mohini Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 11:00:50 -0400

Foreign Language
Screening Test

Name

Mohini
Agarwal     /  (63885) 06388536029
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
customer,

Hope you have been doing great!

As per your query, we would like to inform you that

The address that you provide us was wrong that's why your product was not
delivered yet.

If you want your product you can provide the correct address with us and we will
arrange your product delivery again.

Feel free to contact us for any further information/concern. We'll be happy
to help!

Thank you.

Customer Delight Team

Home Box

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hey
customer,

We're sad to know that you faced an issue with your order but we won't
let you leave feeling the same way 😔

Please attach the images of the damage product(s) concerned while raising the
request so our team can look into it and resolve it whilst keeping you in the
loop of it.

1. Waybill  - where the bill is clearly visible

2. Clear pictures of the products received (at least 3)

Should you require any further clarification, just reply to this mail thread
itself and we will be glad to assist!

Thank you,

Team homebox