Subject: Re: English Language Test - Nayan Bansal
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 16 Mar 2023 06:19:39 -0700 (MST)

location-noida, total experience-2y8m,immediate joiner,sound more than average,salary-20k ,expecting -30k ,not woth for that, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 13, 2023 2:27:02 PM 
Subject: Fw: English Language Test - Nayan Bansal 

interview 

From: Nayan Bansal <[email-masked]> 
Sent: Friday, March 10, 2023 3:31 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nayan Bansal 

	
	
			Foreign Language Screening Test 
		
	Name 	Nayan Bansal / (7692004033) +91 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	TO: [email-masked] 
From: babyshop.com 

Subject: Regarding the status of the ordered product. 

Respected Sir/Mam, 

This email is in response to the email received by you. 
This email is regarding order number KG1234567 Which was supposed 
to be delivered to you, I am so sorry that our courier company could not carry on with 
the required process as the address was wrong. There is nothing to worry about it. 
I would be grateful if you could provide me with the correct address by replying to the same 
email. 

you can also track your order status with the help of this link .......... 
Also, you can coordinate with us at any time. Extremely sorry that you had to go through 
this experience with us. 

Thanking you, 
From babyshop.com. 
Customer care executive 
Nayan 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	To: [email-masked] 
From: Homebox Team 

Subject: Regarding purchase. 

This email is in response to the email received by you. This email is regarding order 
number pg1234567 Which was delivered to you by today's morning. I am extremely sorry to hear 
that the TV cabinet has scratches on it. This is really a rare scenario, In this case, we can 
proceed with a reorder. I would be grateful if you could confirm the same by replying to 
the same email. I have also filed a complaint for our logistics team so we can better our 
services. 
Extremely sorry that you had to go through this experience with us, I will make sure 
that you will never face this kind of issue from our Homebox. 

Best Regards, 
From Homebox Team, 
Customer care executive 
Nayan