Subject: English Language Test - Monika Arora
From: Monika Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 09:15:10 -0400

| | Foreign Language Screening Test

Name | Monika Arora    /  (826001) 9334657730    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name)

Thanks for contacting us about a hand bag.

We are extremely sorry that we have couriered you product to a wrong delivery address.

It wasn't our intention to disappoint you . But we feel responsible for what happened and for any inconveniences, which may have caused you.

We have taken steps to prevent it from happening again.

We have couriered your product to your correct delivery address.You will get the same within 2to 3 days.

Feel free to contact us.
Monika
Customer service representative.
babyshop.com
Address
Date
Time

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul.

Thanks for reaching out.
Satisfying our customer is very important to and i am extremely sorry our product did not meet your expectation. I fully respect your decision and can only apologizes for the problem  you faced.

We have delivered out a new TV cabinet for replacement.

If you have any other questions or concerns, just reply to this email, I will be there to help you in any way I can.

Monika
Customer service representative
Babyshop.com

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