Subject: Re: English Language Test - Shikha Suman
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 16 Mar 2023 06:11:29 -0700 (MST)

Stay in Safdarjung, immediate joiner, sound ok, she is Syed's reference,last salary-40k , ready to work in 25 k , shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, March 14, 2023 12:41:56 PM 
Subject: Fw: English Language Test - Shikha Suman 

interview 

From: Shikha Suman <[email-masked]> 
Sent: Monday, March 13, 2023 10:55 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shikha Suman 

	
	
			Foreign Language Screening Test 
		
	Name 	Shikha Suman / (91) 7070561699 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear sir/ma'am, 

We regret the inconvenience caused to you. As I can understand according to your email that you ordered some package on our online platform and the delivery wasn’t made to the address provided by you. We contacted the delivery company after your complaint number ********** was received. As per your complaint we tried to look into the matter and we would like to inform you that we successfully handed over the package to the delivery company and the company tried multiple times to deliver the package. But due to incorrect address provided by you the company was unable to carry out the delivery process in the stipulated time. We are extremely sorry that you couldn’t receive the package on time. So we would like to request you to provide us the correct address as well as an alternative Phone number so that the delivery can be successfully carried out without any further delay. 

For any further query reach us to our same address. 

Thank you 
Shikha 
Customer service representative 
Babyshop company . 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Greetings Abdul, 

We sincerely apologise for the inconveniences you may have experienced due to mishandling of the product delivered to you from us. In this company we value customers satisfaction the most and it is extremely important to us.So we would like to make sure that we replace the damaged good as soon as possible to ensure that you're completely happy with our product and service. 
I would request you to send us the order details of the product so that we can the start the replacement process. You can reply to the same mail with all the details including your contact number. We are going to take this very seriously and all the appropriate measures would be taken to ensure avoidance of any future mistakes like this. 

If you need any further assistance you can always contact us on our toll free number or write to us on the same e-mail address. We would get back to you as soon as possible and it would be pleasure to serve you again. 

Thank you 
Shikha 
Customer service representative