Subject: English Language Test - Lokendra Kumar
From: Lokendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 08:39:52 -0400

| | Foreign Language Screening Test

Name | Lokendra Kumar     /  (91) 7500701715    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for your email. We appreciate your patience, and we will be happy to solve this issue for you. I understand that you didn't received your order yet. I'm really sorry for the inconveniences caused to you. Please rest assured I'll surely help you. You didn't received your order because the address you've provided to us was wrong. I would request you to please correct the address. I hope I was able to answer your question through email or we can schedule a call for you if you are not satisfied.
Thanks & regards,
Customer service representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank you for your valuable feedback. Your feedback helps us in improving our services.
We're really sorry for the inconveniences caused to you. It may be damaged during delivery. Please don't worry if you want to replace this product then we will do that for you. Our delivery boy will come to the address which is provided by you. He will pick it up within 48 hours. I hope I was able to help you. If need further assistance please feel free to contact us. We're always hear to help you.
Thanks & regards
Customer service representative.

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