Subject: English Language Test - Vansh Garg
From: Vansh Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Mar 2023 08:35:10 -0400

| | Foreign Language Screening Test

Name | Vansh Garg    /  (+91) 8397844344    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Your order was shipped by us, and handed over to courier company on same day when the order was placed.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

According to our company policies, you can only return things with in 5 days but now it's time over and sorry to say, but now it can not be returned.

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