Subject: English Language Test - Rahul Rao
From: Rahul Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Mar 2023 08:55:13 -0400

| | Foreign Language Screening Test

Name | Rahul Rao    /  (91) 9971788272    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer.

Greetings from Baby Shop!

We are truly apologetic about this. We understand your concern and will definitely assist you further.

As we have made a check the address mentioned while placing an order was not correct that is the reason the order was not delivered.
We request you to please confirm the correct address so we expedite the order and deliver it to your doorstep on a priority basis without any fail and further delay.
We will wait for your valuable response.

Thanks & Regards.

Team BabyShop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.

Greetings from Homebox Team!

We're really sorry that the service didn't turn out as expected. We take full responsibility for the issue and the inconvenience it may have caused you.

In order to make this up to you we will replace the TV cabinet within the next 24-48 hours along with perfect installation from our executive at your respective address.
Also, we will convey this issue to our concerned team to check and improve the services to avoid such issues in the future.

Thanks & Regards.

Team Homebox.

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