Subject: Trainer Candidate - Krishna Kant Tiwary
From: Krishna Kant Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 06:25:44 -0400

Tech Support
Test

Name

Krishna
Kant Tiwary

E-mail

[email-masked]

Phone Number

(91) 7970327705

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ara , bihar

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Dhanhind utilities pvt ltd

SME

3
march 2023

20893

Previous Employer 1

Pay Nearby pvt
ltd

Quality analyst

2 July 2021

16780

Previous Employer 2

Daimler India comercial
vicles Pvt Ltd

System in-charge

12 August 2019

12560

If Selected, how much time do you need
to join?

10 day

Please briefly
describe your work experience specifically in Quality?

 Participates in the design of call monitoring formats and
quality standards.

 Performs call monitoring and provides trend data to the site management
team.

 Uses quality monitoring data management system to compile and track
performance at team and individual levels.

 Performs monitors of customer care email responses.

 Participates in customer and client listening programs to identify customer
needs and expectations.

 Provides actionable data to various internal support groups as needed.

 Coordinates and facilitates call calibration sessions for call center staff.

 Provides feedback to call center team leaders and managers.

 Prepares and analyzes internal and external quality reports for management
staff review. perform other duties as assigned.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

If seen, the job of a quality analyst is always full of
difficulties because the importance of quality team in any organization is very
commendable.Because of the quality of the team, we are aware of the quality of
any organization and we can understand that in which direction we have to lead
our organization and by which date we can improve it And quality team is very
essential for BPO organization because whenever the executive of that
organization talks about the organization It is the responsibility of the
quality team to check and verify any customer information that is given to the
customer

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Businesses
and employees who offer good customer service will ensure problems get
addressed. Those who provide great customer service will do more than fix
what's broken. They will work diligently to make the entire customer
experience as positive as possible.

There are lots of ways that one can do this. The questions you ask, the
promptness with which you solve the problem, the type of language and tone you
use while communicating to the customer or client, etc.

Professional interactions that make the customer feel special can be the
difference between a good or great customer service experience.

What
according to you makes you a good candidate for this position?

I possess all the skills and experience that you're
looking for. I'm pretty confident that I am the best candidate for this job
role. It's not just my background in the past projects, but also my people
skills, which will be applicable in this position

On a scale of 1 - 5
please rate your fluency in spoken English

3