Subject: English Language Test - RAHUL GOSWAMI
From: RAHUL GOSWAMI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:47:39 -0400

| | Foreign Language Screening Test

Name | RAHUL GOSWAMI    /  (91) 6396555742    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To :- The Customer
From :- Rahul Goswami

Subject :- Incorrect address of the customer

Dear Sir/Mam,
It is kindly informed to you that you ordered a bag from our e-commerce website with your best choice. And when we started our next process of delivering the item ordered by you, we found that the address provided by you is found wrong when visited by our courier partner,  both are different. He told us the address is incorrect as written on the parcel no such person was available there.
So we request you to refill your correct address so that we can deliver you soon.

Regards Customer Service Representative

Rahul Goswami
E-COMMERCE SITE
Email:[email-masked]
Mobile:-6396555742

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To :- The Customer
From :- Rahul Goswami

Subject :- Inconvenient Service

Dear Sir/Mam,
We have gone through your problem that you have ordered a TV set from our site and when our team went to install the set some of the places of TV set got scratched minutely. We feel sorry about the same. But we want you to understand that whenever we send our team to install the TV sets some small scratches come usually which are ignorable so if you can manage with this we will be very much thankful to you.

But if you are not convinced let us know we will solve your problem by replacing the same item by new one.

Regards Customer Service provider

Rahul Goswami
E-COMMERCE COMPANY
Email:[email-masked]
Mobile:-6396555742

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