Subject: English Language Test - Ritika Bhardwaj
From: Ritika Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Mar 2023 05:23:10 -0400

| | Foreign Language Screening Test

Name | Ritika Bhardwaj    /  (91) 9354053257    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
This is to inform you that sorry, we couldn't be delivered due to wrong address mentioned . Please give us the full details of your address. So, we can deliver your order at your doorstep.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul ,
Thank you for contacting us , we are sorry for your inconvenience. We would like to inform you that as per company policy "once a team installed a cabinet , there's no guarantee for physical damages"
Thank you

| |