Subject: Fw: English Language Test - Vikas Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Mar 2023 07:11:28 +0000

interview
________________________________
From: Vikas Singh <[email-masked]>
Sent: Tuesday, March 14, 2023 10:36 AM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Vikas Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Vikas Singh    /  (+91) 7814201690    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,

Thank you for reaching out to us for your order.

We have checked the status of your order and would like to inform you that it was handed over to the courier on the same day it was ordered. However, the courier was not able to deliver it due to an incorrect shipping address.

We request you to please check the address for any missing information and inform us once updated so that we can inform the courier to try and deliver it again.

We are here for you and assure you the order should be delivered as soon as possible.

Kind regards,

Vikas Singh
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Customer,

Thank you for reaching out to us for your order.

We apologise for the condition of the cabinet that was installed and assure a satisfactory solution.

We have shipped out a new cabinet as per your request which will be delivered and installed by our replacement team.

You will receive the replacement cabinet within the next 24-48 hours.

We really appreciate your patience and are here for you always.

Kind regards,

Vikas Singh