Subject: Trainer Candidate - Suraj Gupta
From: Suraj Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 22:01:43 -0400

| | Tech Support Test

Name | Suraj Gupta
E-mail | [email-masked]
Phone Number | (91) 8826418776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | QA | 31 April 2023 | 17000
Previous Employer 1 | Sapnco Pvt ltd | CSA | 2012 | 8700
Previous Employer 2 | Sandy Machinery tools pvt ltd | Technicians | 2011 | 5800

If Selected, how much time do you need to join? | Within 15 Days
Please briefly describe your work experience specifically in Quality? | Total BPO industry work experience is 12 year and only Quality Analyst experience is five years in current company and I have lot of knowledge of Quality.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | First of points is improvement in quality of team responsible Quality team and Quality Manager. Because if team is given low performance and low quality score after given more time feedback by quality team that case take quality session and  change feedback share method with team. one by one or group discussion with team for quality improvement.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is satisfied but expectional satisfactory related do work Great.
What according to you makes you a good candidate for this position? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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