Subject: Re: English Language Test - Gourav kanchan
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Mar 2023 07:34:13 -0700 (MST)

stay in GreaterNoida, immediate joiner,2yof work experience, last salary-23k, expecting -25k, sound ok , shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 13, 2023 2:16:44 PM 
Subject: Fw: English Language Test - Gourav kanchan 

interview 

From: Gourav kanchan <[email-masked]> 
Sent: Sunday, March 12, 2023 4:56 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Gourav kanchan 

	
	
			Foreign Language Screening Test 
		
	Name 	Gourav kanchan / (+91) 9311596737 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	
Dear Customer, 

Subject: Re-attempt of Order Delivery 

This e-mail is in regards to your Order No-1234. We had an attempt to get your order delivered today at 3:40PM. However,the mentioned address was incomplete/incorrect. Would request you to share your complete/correct address for smooth delivery experience. Once you share the details, we'll re-attempt the delivery of your order. 
We apologize for the inconveniece caused to you,thank you for writing to us. 

Thanks and regards 
customer support 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Greetings for the day, 

We have received an e-mail from you in regards to your order of the Brown TV Cabinet, we apologize for the damage you have noticed on the product, we as a team believe in ensuring optimum customer satisfaction. 

As a resolution to your complaint we have decided to send you a replacement of the product which will be shipped to you within the next 24-48 hours. 

Thanks and regards 
Customer support 
Homebox Inc.