Subject: Fwd: Arabic Language Test - Amjad Haidar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Mar 2023 06:35:46 -0700 (MST)

please check , his english test 

From: "Amjad Haidar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 13, 2023 6:55:16 PM 
Subject: Arabic Language Test - Amjad Haidar 

	
	
			Foreign Language Screening Test 
		Name 	Amjad Haidar / (+91) 8015375232 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear (customer name), 
Our team wish you to be in a good health. 
Thank you for contacting with us regarding your request. We would like to explain to you that an error happened by the postman during the process of delivering your order, we are pleased to inform you that our team is here to help you, we will re-ship your order and we hope that it arrives on time, we apologize for this error, and we hope that it won't happen again. 
Please , feel free to contact us for any further problems. 
Warm regards 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear valued (customer name), 
Our team wishes you to be in a good health and happiness. 
Thank you for contacting with us regarding your case, we would like to inform you that in such cases, our company's policy includes a guarantee that includes improper installation, and we will send our team to check the problem and determine the cause. 
And if it turns out that the problem is due to improper installation and shipping, we will replace immediately it with a pleasure, as the satisfaction of our customers is one of our priorities. 
Please feel free to contact us for further information. 

Best regards