Subject: Fw: English Language Test - chaitanya sehgal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 11:48:13 +0000

interview
________________________________
From: chaitanya sehgal <[email-masked]>
Sent: Monday, March 13, 2023 4:58 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - chaitanya sehgal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    chaitanya sehgal    /  (110046) 7836996176    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Respected Sir/Mam,

This email is in response to the email received by you on 13.03.23.

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you send us the correct address and the two telephone numbers as to the person who we can contact to make the delivery successful.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir

Thank you for taking the time to bring to our attention the difficulties you have been experiencing with our product and services.

We apologize that our services and product have not been up to your expectations, and we are sorry for any inconvenience this might have caused you or your business.

As requested, we have processed the return of the product you purchased from us. Once we have received the goods, we would issue you a refund within 7 days.

Once again, we apologize for any inconvenience caused by this and we look forward to your continued patronage in the future.

Customer service representative

Home box team