Subject: Arabic Language Test - Md Shakir Husain
From: Md Shakir Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Mar 2023 06:47:53 -0400

| | Foreign Language Screening Test

Name | Md Shakir Husain    /  (+91) 8368041868    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email received by you on 21.03.21. This email is regarding order number XXXXXXX-12345 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is +9100000000 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Customer Service Representative.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I sincerely apologize for your negative experience with our Product (TV Cabinet). Here at SK Pvt Limited, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation on scratches.

I understand how frustrating it is to face this problem. I have dug into the issue and discovered that Scratches on the TV Cabinet might occurred during shipment. I can assure you that this issue will not happen again. I have already alerted our shipment team, and our team is working to ensure that you and other customers will not experience this problem in the future.

Thank you for your patience in this matter. As a token of our appreciation,
Once again, I sincerely apologize for the inconvenience this issue has caused you. I will be checking in with you in a few days to update you on the status of return and refund. If you have further questions, please do not hesitate to reach out. I am happy to help in any way that I can!

Thanking you,
Customer Service Representative.

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