Subject: Re: Arabic Language Test - MOHAMMED ABDULHABIB
From: "Malek Al. Hosan" <[email-masked]>
To: Deeksha <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 03:04:54 -0700 (MST)

Hi Ma'am. 

The below response is English only. Please let him submit the Arabic test. 

Thanks. 
Malek. 

From: "Deeksha" <[email-masked]> 
To: "Malek" <[email-masked]> 
Cc: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, March 13, 2023 3:20:19 PM 
Subject: Fw: Arabic Language Test - MOHAMMED ABDULHABIB 

Hi Malek, 

please check arabic 

From: MOHAMMED ABDULHABIB <[email-masked]> 
Sent: Sunday, March 12, 2023 9:35 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Arabic Language Test - MOHAMMED ABDULHABIB 

	
	
			Foreign Language Screening Test 
		
	Name 	MOHAMMED ABDULHABIB / (0091) 8897883015 / [email-masked] 
	Whats your first language 	Arabic 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer Name, 

We appreciate you reaching out to us regarding your recent order. We understand how important it is to receive your order in a timely manner, and we apologize for any inconvenience caused. 

As per our records, your order was shipped out 14 days ago and was handed over to the courier company the same day. Unfortunately, we have been informed that the delivery was unsuccessful due to an incorrect address provided by you during the checkout process. 

We kindly request that you verify the shipping address you provided to ensure that it is correct. please let us know so that we can make the necessary changes and ensure your package is delivered to the right location. 

Please feel free to contact us if you have any further queries or concerns regarding your order. 

Thank you for shopping with us, and we look forward to hearing back from you soon. 

Best regards, 

Mohammed Abdulhabib 

Customer Service Representative 
babyshop 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We appreciate you reaching out to us and bringing this matter to our attention. We are sorry to hear that the TV Cabinet you received has scratches on it. We understand how important it is for our customers to receive their purchases in perfect condition, and we apologize for any inconvenience caused. 

To resolve this issue, we can offer you two options. Firstly, we can send you a replacement TV Cabinet as soon as possible. Alternatively, we can process a refund for you if you prefer not to receive a replacement. 

In order to proceed with your request, we kindly ask that you send us photos of the scratches on the TV Cabinet via email. This will help us to understand the extent of the damage. 

Once we receive the photos, we will process your request within 24 hours and inform you of the next steps. We want to make sure that you are satisfied with your purchase and our services. 

Thank you for choosing our products, and we appreciate your understanding and patience in this matter. 

Best regards, 

The Homebox Team