Subject: Fw: English Language Test - Abdul Qadir
From: Deeksha Dadu <[email-masked]>
To: Malek <[email-masked]>, Aishwarya Jaiswal <[email-masked]>
Cc: Aishwarya Jaiswal <[email-masked]>
Date: Mon, 13 Mar 2023 08:56:07 +0000

hi Malek,

please check his arabic and let us know.

@Aishwarya Jaiswal<mailto:[email-masked]> please be sure to get all arabic tests checked by Malek.
________________________________
From: Abdul Qadir <[email-masked]>
Sent: Friday, March 10, 2023 3:52 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Abdul Qadir

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Abdul Qadir    /  (+91) 08019749902    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear [Name],

We apologize for the inconvenience caused to you and we are sorry to know that your order has not reached to you.

We want to let you know that we have tracked your package via Q Express Postal Service and it is currently listed as undeliverable due to a wrong address. If you want to track the status of your package, you can visit this link: [link].

Please contact us directly to update your correct address information. Or you can call me directly at 012 XXX XXXX.

Thank you
customer care executive
website babyshop.com

عزيزي [الاسم] ،
نعتذر عن الإزعاج الذي سببته لك ونأسف لدرایۃ أن طلبك لم يصل إليك.

نريد أن نعلمك أننا لقد قمنا بتتبع الحزمة الخاصة بك عبر خدمة [Postal Service Name]  ، وهي مدرجة حاليًا على أنها غير قابلة للتسليم بسبب عنوان خاطئ. إذا كنت ترغب في تتبع حالة الحزمة الخاصة بك ، يمكنك زيارة هذا الرابط: [رابط].

يرجى الاتصال بنا مباشرة لتحديث معلومات عنوانك الصحيحة. أو يمكنك الاتصال بي مباشرة على 012 XXX XXXX.

شكرًا لك.
مدير خدمة العملاء
موقع babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi [Name],

We apologize for the inconvenience caused to you. We want to inform you that we are reviewing information about your case.

No further action is required from you at this time; however, if we determine that additional information is required during our review, we will reach out to you

Thank you
customer care executive
website babyshop.com

[الاسم]مرحبًا،
نعتذر عن الإزعاج الذي سببته لك. نريد أن نعلمك أننا نراجع المعلومات المتعلقة بقضيتك.

لا يلزم اتخاذ أي إجراء آخر منك في هذا الوقت، ومع ذلك، إذا قررنا أن المعلومات الإضافية مطلوبة أثناء مراجعتنا، فسوف نتواصل معك

شكرًا لك
مدير خدمة العملاء
موقع babyshop.com